What Is Moonpay and How Does It Work? A Beginner’s Guide

The crypto ecosystem thrives on innovation and trust, especially when it revolves around converting cryptocurrency to fiat. MoonPay is one such platform that’s been making waves, offering users a promising blend of ease and security. However, in an industry where safety is paramount, how does MoonPay measure up? In this article, we’ll explore the essence of MoonPay and evaluate its safety credentials for the discerning crypto user.

Hello there! I’m Zifa. Diving into the crypto world and considering MoonPay? You’re in the right place. Together, we’ll delve deep and see if MoonPay matches what you’re searching for.

What Is MoonPay?

MoonPay is a leading financial technology company that has revolutionized the way individuals buy and sell cryptocurrencies. It’s an on- and off-ramp service that enables customers to buy cryptocurrency assets using a whole range of traditional payment methods.

With its user-friendly interface, wide range of payment options, and commitment to security, MoonPay has quickly become a go-to payment service in the crypto world.

The platform took off after MoonPay had secured its first partnership with cryptocurrency exchange Bitcoin.com. Over the following years, the small team worked hard and continued to add new partners and offer an increasingly diverse range of cryptocurrencies, such as BTC, DAI, BNB, ETH, NANO, LTC, XTZ, ZEC, and ZIL.

MoonPay official website’s main page

One of the standout features of MoonPay is its extensive range of payment methods. Users can conveniently purchase cryptocurrencies using credit cards, debit cards, and even local bank transfers. This flexibility allows individuals to choose the payment type that suits them best, making the transaction process more convenient and accessible to all. Moreover, MoonPay supports a variety of fiat currencies, catering to users from different countries around the world.

In terms of security, MoonPay takes the safeguarding of user funds seriously. It operates as a non-custodial wallet, meaning that users have complete control over their private keys and funds. This eliminates the risk of theft or unauthorized access, providing users with peace of mind. Additionally, MoonPay utilizes state-of-the-art blockchain technology to ensure that transactions are secure and encrypted, further enhancing the safety aspect.

MoonPay has gained much trust within the crypto community thanks to its partnerships with well-known celebrities such as Gwyneth Paltrow, Justin Bieber, Ashton Kutcher, Paris Hilton, and Snoop Dogg. These high-profile endorsements have bolstered MoonPay’s visibility and credibility, attracting both seasoned enthusiasts and new users to the platform.

The user experience on MoonPay is seamless and intuitive. Its user-friendly interface and well-designed platform make it easy for anyone, regardless of their technical expertise, to navigate through the various features. Users can complete transactions seamlessly and track their purchases with real-time updates on the status of their orders. MoonPay also offers rarity tools that enable users to check the current asking price and benchmark price of digital assets. This feature empowers investors to make informed decisions, enhancing their overall experience.

In recent times, MoonPay has expanded its services. Its new ramp product allows users to accept crypto payments on their websites or applications, broadening the utility of MoonPay beyond individual purchases. This move highlights MoonPay’s commitment to promoting and supporting cryptocurrency adoption across different sectors.

Transparency is a key aspect of MoonPay’s approach. The platform provides clear information about its transaction fees so that users are fully aware of the costs associated with their purchases. This transparency enables individuals to make informed decisions regarding their transactions and budget accordingly.

With its rapidly growing user base, MoonPay has established itself as a reliable and popular choice among cryptocurrency enthusiasts. Its robust payments infrastructure and dedication to a secure and seamless customer experience have been instrumental in its success as a top crypto payment service. As the demand for digital payments continues to grow, MoonPay is well-positioned to meet the evolving needs of users worldwide.

Who Founded MoonPay?

Founded by Ivan Soto-Wright and Victor Faramond in 2019, MoonPay’s headquarters are situated in Miami. The inspiration for MoonPay struck in the summer of 2018 when both founders felt a growing dissatisfaction with the existing methods of introducing users to cryptocurrencies.

Before delving into the crypto world, Soto-Wright began his journey in institutional finance. Later, in 2015, he launched Saveable, an AI-powered fintech initiative for assisting users in wealth accumulation.

Another pivotal figure in the MoonPay team is Asiff Hirji, who serves as the company’s President. Before joining MoonPay, Asiff held the presidential role at Figure, a trailblazing entity in financial services utilizing blockchain technology. At Figure, he spearheaded international expansions and product launches and oversaw the growth of investment, banking, and payment facets. Moreover, Asiff’s notable tenure includes serving as the President and Chief Operating Officer for Coinbase.

How Does MoonPay Work?

At its core, MoonPay enables swift, non-custodial transactions by bridging traditional payment methods — cards, banks, and cryptocurrency exchanges. Owing to its simplicity and efficiency, it’s occasionally dubbed the “PayPal of cryptocurrency.” Developers have the option to integrate a MoonPay-branded widget in their applications or use its API for a tailored experience.

This platform empowers crypto-based businesses to create frictionless buying experiences for users across over 160 countries. Currently, MoonPay’s vast network boasts over 5 million consumers, encompassing wallets, dApps, and partnered exchanges. The company’s revenue streams stem from payment and processing fees, as well as premium services for affluent clients.

Account Limit System

During my research for this article, I frequently encountered mentions of MoonPay’s 5-tier limit system. These limits are apparently influenced by a variety of factors, such as the user’s verification status, prior purchase activity, location, and selected payment option. However, it’s worth noting that I couldn’t find current details regarding this system on MoonPay’s official website, so there may have been some changes.

Business Crypto And NFT Payments

A screenshot from MoonPay’s official website

MoonPay isn’t just about individual transactions; it’s a vital tool for crypto businesses, too. By offering seamless integrations with various crypto applications, MoonPay establishes itself as an indispensable asset for companies in the cryptocurrency space. Whether it’s for facilitating straightforward cryptocurrency exchanges or intricate NFT transactions, MoonPay provides robust solutions tailored to business needs.

Among the standout features is its compatibility with a variety of platforms. Some eminent partners leveraging MoonPay’s technology include:

  • Abra
  • Binance
  • Bitcoin.com
  • OpenSea
  • Trust Wallet
  • ZenGo

If you’ve ever made crypto transactions on these platforms, there’s a good chance you’ve experienced MoonPay’s seamless integration firsthand. It’s this adaptability and integration capability that makes MoonPay especially valuable for crypto businesses looking to enhance their user experience.

Is MoonPay Safe?

MoonPay prioritizes the safety of its users. They employ a combination of advanced security measures, including AES-256 encryption and Transport Layer Security (TLS), to protect data during transfer. To bolster its defenses against potential fraud and to align with regulatory requirements, MoonPay has a vigorous Know Your Customer (KYC) process in place.

Further underscoring their commitment to security, the company runs a bug bounty program. This initiative rewards individuals who pinpoint vulnerabilities, aiding MoonPay in continually refining its protective measures.

However, as with all digital platforms, users should exercise caution. While MoonPay endeavors to ensure user safety, there have been concerns voiced by some users. As always, it’s wise to do your homework and assess the risks before diving into any crypto payment service.

Which Cryptocurrencies Are Available for Purchase Through MoonPay?

MoonPay provides a diverse array of cryptocurrencies for users to purchase. Renowned choices available include Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), Bitcoin Cash (BCH), and Cardano (ADA) among others.

However, the lineup of available crypto assets isn’t static. Depending on your region, certain cryptocurrencies might be inaccessible due to local regulations and laws. These rules can dictate which cryptocurrencies are permissible for trade or purchase.

To adhere strictly to these local guidelines, MoonPay frequently reviews and adjusts its cryptocurrency offerings, keeping them aligned with the legal landscape of each jurisdiction. This proactive approach ensures users only engage with cryptocurrencies permitted in their area.

Before committing to a purchase, it’s advised to verify the cryptocurrencies available on MoonPay in your region. Their commitment to abiding by local laws guarantees users a compliant and secure crypto transaction experience.

MoonPay Review: Pros & Cons

A screenshot from MoonPay’s official website

Like all things, MoonPay comes with its own set of advantages and disadvantages. Below is a list highlighting the most significant ones:


  1. Efficiency: MoonPay offers a quick and straightforward method of crypto purchases.
  2. Swift Verification: For first-time MoonPay users, the Know Your Customer (KYC) verification, involving details such as phone number, name, address, and government ID, is prompt. While most verifications are completed almost instantly with clear image uploads, some might take a few minutes to a couple of days.
  3. Global Reach: MoonPay boasts wide international availability.
  4. Diverse Payment Options: MoonPay supports numerous payment methods, catering to various regions:
    • International: Credit/debit card, Apple Pay, Google Pay, SEPA (for euro transactions), and UK Faster Payments (for UK users).
    • U.S. Specific: Credit/debit card, Apple Pay, Google Pay, and Samsung Pay.
  5. User Experience: The platform’s intuitive design makes it easy even for crypto novices to make transactions.
  6. Enhanced Security: As a non-custodial wallet, MoonPay ensures users retain full control over their digital assets, mitigating potential security threats.
  7. Merchant Integration: Businesses can effortlessly integrate MoonPay, which allows them to tap into the growing crypto market.


  1. Fees: MoonPay’s processing fees can be higher compared to many other crypto exchanges.
  2. Wallet Restrictions: Users need to utilize their own crypto wallets.
  3. Limited U.S. Availability: MoonPay isn’t available in certain U.S. states like Hawaii, New York, Louisiana, Rhode Island, and Texas.
  4. No Crypto Swapping: MoonPay doesn’t allow direct swaps between cryptocurrencies (e.g., trading Bitcoin for Dogecoin). If you’re looking for a way to swap your crypto, this list of best cryptocurrency exchanges might help.
  5. Restricted Currency Access: Due to varying regional regulations, some cryptocurrencies might be inaccessible in specific areas.
  6. Customer Support Concerns: Feedback on MoonPay’s customer support is mixed, with some users citing delayed responses or challenges in obtaining help.
  7. Privacy Concerns: The required personal information and verification might be off-putting for those seeking more anonymity in their crypto transactions.
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Which Payment Methods Can I Use with MoonPay?

MoonPay, as one of the leading payment services, provides its vast user base with a slew of major payment methods, ensuring both versatility and security. Since transactions are not only secure but also highly convenient regardless of location, users don’t have to compromise. Globally, they can choose from such options as debit cards, Apple Pay, and Google Pay.

For individuals in SEPA regions, MoonPay enhances its payment offerings with SEPA and SEPA Instant banking transfers. And for those based in the UK, the platform integrates the UK Faster Payments service. These varied and reliable payment methods ensure that cryptocurrency enthusiasts worldwide can seamlessly and effectively engage with their investments via MoonPay.

Can I Cash Out Via MoonPay?

Yes, MoonPay offers a user-friendly feature enabling customers from the US, EU, and UK to convert their cryptocurrency into fiat currency. The platform intuitively guides you through each step to ensure a smooth transaction. You’ll begin by specifying the amount of crypto you wish to sell and selecting your desired fiat currency on the quote screen. For added security, you’ll need to input your digital wallet address to handle any potential hiccups during the transaction. To wrap up the process, provide your bank account information where the funds will be withdrawn.

How Do I Buy Crypto with MoonPay?

If you’re curious about acquiring cryptocurrency through MoonPay, you’re not alone. Many of our readers have shown keen interest in this platform, and given its popularity among our community, we’ve crafted an article to guide you through every step of the process. For an in-depth look at purchasing crypto using MoonPay, explore our detailed guide here.

What Are the Fees for Buying Crypto with MoonPay?

When purchasing cryptocurrency through MoonPay, it’s crucial to be aware of the associated fees, which can fluctuate based on various elements like current market conditions. MoonPay collaborates with a myriad of liquidity providers and exchanges to ensure competitive pricing. However, real-time market dynamics can affect these fees. Fortunately, MoonPay displays fees in real time, providing users with transparency before they finalize any transaction.

  • Card Payments: Charges stand at 4.5%, with a minimum threshold of $3.99, €3.99, or £3.99, depending on the currency.
  • Bank Transfers: These have the same minimum amounts as card payments and a 1% fee.
  • Dynamic Network Fees: These fees, dependent on blockchain activity, align with practices seen in other exchanges. Be advised that during peak congestion times, fees for cryptocurrencies, especially Bitcoin and ETH, might soar.

Before finalizing a transaction, users can clearly see all associated network fees. Although MoonPay delivers a smooth and user-friendly process, its fee structure is on the higher side. Essentially, with MoonPay, you’re paying a bit extra for the convenience it offers.

Which US States and Territories Is MoonPay Not Available In?

While MoonPay strives to provide its services to as many users as possible, regulatory restrictions may prevent its availability in some jurisdictions. As of now, MoonPay is unavailable in the US states of Hawaii, New York, Louisiana, Rhode Island, and Texas. Additionally, the service is not accessible in US territories such as Puerto Rico and the US Virgin Islands.

How Do I Contact MoonPay Support?

Should you require assistance from MoonPay, numerous support channels are readily available. MoonPay prioritizes user convenience, offering diverse methods for users to connect with their support team, always on standby and eager to provide guidance and ensure you have a seamless MoonPay experience.

The easiest way to initiate contact is through MoonPay’s official site. Once there, navigate to the Contact section, where you’ll find options (email, live chat, and even their active social media channels) to communicate.

Moreover, MoonPay’s website is a treasure trove of resources. Apart from contact details, it features FAQs and handy guides that can help users better understand and navigate the platform. If you’re facing issues or have questions, it’s a good starting point to explore the MoonPay website to see which support avenue best suits your needs.

Final Thoughts: Should I Use MoonPay?

Within the ever-evolving crypto industry, MoonPay has carved a significant niche, not just as a transactional platform but as a catalyst for the broader adoption of cryptocurrencies. Its user-friendly interface, diverse payment methods, and steadfast commitment to security make it stand out.

Although its fee structure might be on the steeper side compared to some competitors, the role MoonPay plays in shaping a sustainable future for digital currencies is undeniable. By simplifying the buying and selling process, it’s contributing to a landscape where cryptocurrency becomes more accessible to all. As you contemplate your engagement in the crypto realm, think of what MoonPay offers: a blend of convenience, innovation, and a vision that aligns with the industry’s growth. If these attributes resonate with your aspirations in the world of digital currency, MoonPay might just be the platform you’re seeking.

Disclaimer: Please note that the contents of this article are not financial or investing advice. The information provided in this article is the author’s opinion only and should not be considered as offering trading or investing recommendations. We do not make any warranties about the completeness, reliability and accuracy of this information. The cryptocurrency market suffers from high volatility and occasional arbitrary movements. Any investor, trader, or regular crypto users should research multiple viewpoints and be familiar with all local regulations before committing to an investment.