How to Exchange Cryptocurrency in Changelly App on iOS

Changelly’s mobile app lets users exchange crypto at the same fair rates and low fees as our web version — but it comes with the bonus of being available on-the-go. Let’s take a look at what it has to offer and how you can use it to exchange your favorite crypto pairs.

The Main Features of the Changelly App

When you first open the Changelly app, you will be prompted to create an account. You can skip this step and still get full access to all features, however we would recommend registering to get the best experience.

The main screen of our app features an exchange widget and the following four tabs on the bottom of your screen:

  • Explore
  • Convert
  • History
  • Settings

Explore

This is the first screen you see when you open the Changelly app. Here, you can access your Watchlist, see a brief overview of the price history of some cryptocurrencies you have saved to it, quickly look for the biggest losers and gainers, see the latest crypto news, and more. This is your hub for all things crypto!

You can add cryptocurrencies to your Watchlist by clicking on the little star icon in the top right corner of your screen on that coin or token’s individual page. Please note that this feature is only available for registered users.

Convert

Here, you can either buy or exchange any of the 400+ cryptocurrencies listed on our platform.

Exchange

Click on the coin/token ticker to see which crypto assets are available for exchange.

You can see what fees you’ll have to pay by clicking the “All fees included” line, located right beneath the exchange widget. And underneath this line, you will see the option to pick either a floating exchange rate or a fixed one.

❓ Network Types

Please note that some coins and tokens may operate on several different networks at once, or can only be transferred on a specific network type. On our platform, network type is indicated via a token’s ticker and by a small indicator next to it. For example, USDT on the Ethereum network is called “USDT20” while the same token on the Tron network is “USDTRX”.

The different variations of USDT available on Changelly.

Network types are really important. For example, if your wallet only supports USDC on the Ethereum network, you might lose your funds if you try to send USDCBSC instead. Please make sure to always double-check what token you’re sending.

❓ What is the floating exchange rate?

The crypto market is incredibly volatile, and rates — and fees — can change in a matter of seconds. Considering many crypto transactions can take minutes and even hours to be completed, sometimes the rate you get is not the one you agreed to.

When using floating exchange rates, you basically confirm that you’ll be OK if the rate your transaction actually gets carried out at might be different from the rate you saw when initiating the exchange. Your funds will be exchanged at the best rate available on the market at the moment when your payment to our wallet receives the required number of blockchain confirmations.

If you’re using the floating exchange rate, you will have 3 hours to send us your funds. Please note that if you don’t manage to send your crypto to us within this timeframe, you should set up a new transaction. The wallet addresses we give you can expire, so if you send any money to them past the 3-hour mark, your funds will be locked up in the system for an unspecified amount of time and a part of them might even be lost.

❓ What is the fixed exchange rate?

When you choose the fixed exchange rate, you “lock” the rate you currently see on the screen, meaning your exchange will be carried out at that exact price. If you’re using fixed rates, you will have to send your funds to us within 15 minutes. If you don’t manage to send them to us within this timeframe, or if the funds you send are less than the required amount, we will have to either:

  1. Push your order through at a later time if the rate does not deviate from the one you “locked” too much (decided on a case-by-case basis);
  2. Or issue a refund to the address you entered when creating the transaction.

You can learn more about fixed and floating exchange rates in this article.

Buy

If you would like to purchase crypto instead, go to the “Buy” tab. We support over 100 fiat currencies and accept Apple Pay, Google Pay, bank transfer, and Visa and Mastercard bank cards as payment methods.

History

Here, you can see a history of all transactions you have carried out via Changelly app and their current status. You can click on each individual transaction to see the rate it was carried out at, fees, and other details.

Settings

In the Settings tab, you can:

  • View your account
  • Check app version
  • Add your wallet addresses to save them for easier access
  • Access Support via live chat
  • Change your password
  • Turn on dark mode
  • View our FAQ, Terms of Use, and Privacy Policy
  • Turn off push notifications

How to Exchange Crypto in Changelly App on iOS

Now, let us show you in detail how you can exchange coins and tokens on your iPhone with the Changelly app.

Part 1. Exchange at floating rates

Step 1. Floating exchange rate is chosen by default.

Step 2. Choose the cryptocurrencies you want to exchange by clicking on the tickers and enter the amount.

We offer over 400+ cryptocurrencies; you can use the search bar on the upper part of the screen to quickly find the ones you want to exchange.

Step 3. Fill in the destination address of the crypto you want to get.

If you’re using the Changelly app for the first time, we recommend using a QR code. To do that, click on the small square icon on the right side of the “Destination address (Ticker)” bar. 

If it’s not your first time using our app, your address was most likely saved in our system. You will be able to choose it from the list.

In order to access saved and recent addresses, click on the Destination address bar.

Step 4. Double-check the destination address — don’t forget to make sure that it supports not only the coin/token you’re buying, but also its specific network type.

In some cases, you might also have to enter a Memo ID. It is an extra identifier that is required for making transactions on certain chains — you can see the full list of the networks that require it below, in the “What is Memo.ID?” section.

Pay attention to the network fee and arrival time. If everything is to your satisfaction, press “Confirm”.

Step 5. We will provide you with a crypto wallet address that you should send your funds to. Once you get it, you will only have 3 hours to proceed with the transfer. There will be a countdown to help you track the time.

  • Don’t send funds to expired addresses. If you’re not careful, the address can expire. Do not send funds if the transaction has expired, create a new one instead.
  • Send all your funds in a single transaction. Please note that the funds have to be sent in one single transaction — if you know you haven’t sent enough, or aren’t sure if the funds have been transferred to our wallet, don’t immediately send them again! Please wait for your transaction status to be updated or create a new transaction instead.
  • Account for fees when sending us funds. Make sure we receive the exact amount of crypto we have requested from you.
  • Pay attention to Memo.ID and network type requirements. In some cases, we might ask you to use a specific Memo.ID/destination tag/etc. when sending your funds — please make sure to include it. Additionally, don’t forget that the crypto you send us has to be on the same network as the one you indicated when initiating the transaction.

Step 6. Once your funds reach our wallet and the transfer is confirmed, we will initiate the conversion process right away. You can always check your transaction status on the overview screen for that particular order, like the one below.

Step 7. The last step of the exchange process involves us sending the new coins or tokens to your wallet. If the transaction has a payout hash in its overview in transaction history, then that means we’ve already sent out your funds. They typically arrive in 15-20 minutes but can take a bit longer if the blockchain is busy.

Once that’s done, the transaction is complete — enjoy your new crypto!

Part 2. Exchange at fixed rates

Step 1. Choose the currencies you want to exchange by clicking on the tickers. Then, enter the amount you’d like to exchange. Alternatively, you can also enter the amount you’d like to get in the “You get” field — this way, our system will count the corresponding deposit amount for you. Please note that fixed rate exchanges are only available for cryptocurrencies that have a small “lock” icon next to their name in the drop-down menu.

Step 2. Click on the “Fixed exchange rate” option. This will ensure that your rate will be “locked” when you press “Confirm” on the Checkout screen.

Step 3. Fill in the destination address of the crypto you want to get. If it’s not your first time using our app, your address was most likely saved in our system. You can choose it from the list.

For fixed rate exchanges, you will also need to enter a refund address — it should support the cryptocurrency you will be paying with.

Step 4. Double-check the destination address — don’t forget to make sure that it supports not only the coin/token you’re buying, but also its specific network type.

In some cases, you might also have to enter a Memo ID. It is an extra identifier that is required for making transactions on certain chains — you can see the full list of the networks that require it below, in the “What is Memo.ID?” section.

Pay attention to the network fee and arrival time. If everything is to your satisfaction, press “Confirm”.

Step 5. We will provide you with a crypto wallet address that you should send your funds to. Once you get it, you will only have 15 (in some exceptional cases, 20) minutes to proceed with the transfer. There will be a countdown on the screen.

  • Don’t send funds to expired addresses. If you’re not careful, the address — and the QR code — can expire. Do not send funds if the transaction has expired, create a new one instead.
  • Send all your funds in a single transaction. Please note that the funds have to be sent in one single transaction — if you know you haven’t sent enough or aren’t sure if the funds have been transferred to our wallet, don’t immediately send them again! Please wait for your transaction status to be updated or create a new transaction instead.
  • Account for fees when sending us funds. Make sure we receive the exact amount of crypto we have requested from you.
  • Pay attention to Memo.ID and network type requirements. In some cases, we might ask you to use a specific Memo.ID/destination tag/etc. when sending your funds — please make sure to include it. Additionally, don’t forget that the crypto you send us has to be on the same network as the one you indicated when initiating the transaction.

If the amount we actually receive from you for the transaction in question is different from the one you set as the “From” amount when you created the transaction, there’s a high possibility that your transaction won’t be processed and the received amount will be refunded minus the network fee. So, please make sure that the amount we receive from you is the same as the “From” amount you originally set for your transaction.

Step 6. Once your funds reach our wallet and the transfer is confirmed, we will initiate the conversion process right away. You can always check your transaction status on the overview screen for that particular order, like the one below.

Step 7. The last step of the exchange process involves us sending the new coins or tokens to your wallet. If the transaction has a payout hash in its overview in the transaction history, then that means we’ve already sent out your funds. They typically arrive in 15-20 minutes but can take a bit longer if the blockchain is busy.

Once that’s done, the transaction is complete — enjoy your new crypto!

How to Buy Crypto in Changelly App on iOS

Step 1. To buy crypto via Changelly app, go to the “Buy” tab on the “Convert” screen. 

Step 2. Then, select the currencies you wish to spend and buy respectively, enter the amount, and choose your country of residence. Click on the “Next step” button to see a list of offers available for your transaction.

Step 3. Pick the one you like best, enter your destination address and click “Confirm”. You will be redirected to our partner’s website.

To learn more about making crypto purchases via Changelly, please check out our guides on Banxa and Simplex. Please note that fees may vary depending on the cryptocurrency you’re buying — you will be able to view them on our partner’s website. They are included in the transaction amount.

Something’s Wrong. What Do I Do?

On some super rare occasions, you may encounter one of the following issues. 

If your transaction failed, follow the instructions and contact our Support team immediately by clicking the “Contact support” button or via the live chat available in the Settings tab. Don’t hesitate to contact us at any time – our support agents work 24/7.

If the transaction expired, then you will need to set up a new one.

If the transaction is on hold, it means you will need to go through a verification process called KYC. Click the green button at the bottom of the screen to contact our security team.

Refunds

Refunds on Changelly are usually issued in two cases:

  1. If there were any issues on our side — in this case, we will pay the fee for the refund transaction.
  2. If there were any issues with the information you entered, or with the funds you sent us as payment — in this case, we will have to deduct the fee for the refund transaction from the amount we send back to you.

This is the screen you will see if your transaction gets refunded. Refunds are usually issued after we confirm them with you first — so don’t forget to check your email inbox and spam folder if there are any issues with your transaction. Refunds without confirmation only occur for fixed rate transactions and in just two specific cases:

  1. If your funds don’t arrive to our wallet within the set time limit;
  2. If the amount we receive from you is much smaller or bigger than the one we were supposed to receive from you.

Please note that in most cases, the refunds are processed with a network fee withdrawn from the amount we have to send back to you. The only exception to this rule are cases where the refund happens due to a technical issue on our side.

You can learn more about our refund policy in this article. If you have any other questions, please don’t hesitate to contact our support team via [email protected].

In order to minimize the risk of running into any issues, please don’t forget to always double-check all transaction details to avoid having to request refunds. Make sure to send all your funds in a single transaction and account for the network fee — for the transaction to go through, we have to receive the exact amount we requested from you.


Disclaimer: Please note that the contents of this article are not financial or investing advice. The information provided in this article is the author’s opinion only and should not be considered as offering trading or investing recommendations. We do not make any warranties about the completeness, reliability and accuracy of this information. The cryptocurrency market suffers from high volatility and occasional arbitrary movements. Any investor, trader, or regular crypto users should research multiple viewpoints and be familiar with all local regulations before committing to an investment.