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Changelly FAQChangelly
Changelly
Quick links
- What currencies does Changelly support?
- Is Changelly available in your country?
- How do I set up an account with Changelly?
- Why should I provide my email address?
- How do I get a crypto wallet?
- Why is my final amount different?
- What is an exchange rate?
- Changelly payment methods
- What does my transaction status mean?
- What is the maximum/minimum amount?
- How to pass KYC?
- How long can my transaction be on hold?
- My transaction is stuck
- I forgot to indicate a Memo or destination tag for my recipient address
- What is a Memo/message/destination tag?
Introducing Changelly
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What is Changelly?
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What products does Changelly offer?
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How does Changelly work?
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Why should I trust Changelly?
- Is Changelly safe to use?
- Does Changelly store my funds?
- Does Changelly have a wallet?
- What is cryptocurrency?
- What is fiat currency?
- What currencies does Changelly support?
- Changelly age limit
- Does Changelly have a coin/token?
- Does Changelly have an app?
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Does Changelly have a refund policy?
- Does Changelly have support?
- Can I earn money through the exchange process on Changelly?
Transaction basics
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What is a wallet address?
- How do I get a crypto wallet?
- What's the recipient’s address?
- Reusable and non-reusable addresses
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What is a hash?
- How to exchange crypto on Changelly?
- What is the difference between fixed and floating rates?
- How to complete a Changelly transaction?
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What does my transaction status mean?
- Why is my transaction stuck in the Confirming status and doesn’t go further into Exchanging?
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What is Changelly transaction ID, and how to find it?
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How do I cancel my transaction?
- Why is my final amount different?
- Can I send coins directly to your wallet without creating a new transaction?
Account basics
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How do I set up an account with Changelly?
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How do I get a verification code?
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Do I need to get verified?
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How to verify my phone number on Changelly?
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Why should I provide my email address?
- I didn’t receive my account activation email
- I forgot the password to my Changelly account
- How could I change my password?
- How is my account secured?
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How to delete an account on Changelly?
How to buy
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How can I buy crypto on Changelly?
- Where can I get a wallet?
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How fast is my fiat exchange?
- How do you process Direct Buy transactions?
- What if my transaction status says “Action required,” but I did not receive any inquiries?
- How can I cancel my Direct Buy transaction?
- How long does it take to receive cryptocurrency after making a card payment?
- Switchere limits and fees
- Why is my Direct Buy transaction on hold?
- Why do I need to pass additional verification for Direct Buy transactions?
- How can I pass additional verification for Direct Buy transactions?
- How long does it take to process my Direct Buy transaction?
- Do I need a verified account?
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What is the minimum amount?
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What are the fees?
- What currencies are supported?
- Why am I unable to add a payment card?
- How to use Changelly without a 3D secure card?
- What is a 3D Secure?
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Why did my card purchase fail?
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What countries do you support?
- Does Changelly accept credit cards issued in any country?
- Can I use a bank card other than Visa or Mastercard?
- Why aren’t some fiat currencies available?
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Changelly payment methods
- Can I pay with PayPal?
General Troubleshooting
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I can’t log in
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I didn't receive a password recovery email
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My exchange transaction is stuck
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What is a wallet address on Changelly?
- My wallet address is recognized as invalid
- USDT vs. USDT20
- What does ‘Not yet redeemed?’ mean
- I sent money, but my status is ‘Not paid’
- I forgot to indicate a Memo or destination tag for my recipient address
- The transaction is completed, but there is no money in my wallet
- What should I do if I lose a device with 2FA?
- Ethereum, CELO & Tron Contract Addresses
- NEO Invocation Payments
About Fees & Rates
How to exchange
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How can I exchange crypto on Changelly?
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Why am I unable to swap an asset?
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How fast is my exchange? About Changelly delays
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What is a Memo/message/destination tag?
- What's the recipient’s address?
- What are the fees?
- What currencies are supported?
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What is the minimum amount I could exchange?
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Do I need to get verified?
How to sell
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How can I sell crypto on Changelly?
- What are withdrawing options?
- What currencies are supported via Changelly Sell?
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What is the minimum amount I could sell on Changelly?
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Do I need to get verified to withdraw crypto on Changelly?
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What countries do you support?
- What are the withdrawal fees?
- What is SEPA bank transfer?
- At what moment does the order’s exchange rate get locked?
- How long does the crypto-to-fiat transaction take?
KYC & Security
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Does Changelly have KYC?
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How long does it take to verify ID on Changelly?
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Why should I complete the KYC procedure?
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How to pass KYC?
- Why are my documents rejected?
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My ID has expired, and I’m waiting for a new one. What can I do?
- How is my personal information stored?
- How long can my transaction be on hold?
- How can I secure my account?
- What is 2-factor authentication?
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How does 2-factor authentication work?
- What is an Authenticator App?
Exchange Troubleshooting
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How do I cancel my transaction?
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Transaction delayed (>30 min)
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Transaction failed
- Transaction on hold
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Why is the final amount more/less than expected?
- I indicated the recipient’s address incorrectly
- I sent my coins to the Changelly-generated wallet address made for another transaction
- I sent the wrong coin or to the wrong network
- I accidentally sent my money to an unknown wallet
- BSC network issues
- My transaction is stuck at Confirming
- My transaction is stuck at Sending
Selling Troubleshooting
Fiat Troubleshooting
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My ID document has expired, and I’m waiting for a new one. What can I do?
- I’ve sent a bank transfer, but the order is still pending.
- Why did my fiat transaction fail?
- I’ve been charged twice. Will you refund me?
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It’s been more than 10 business days, and I still didn’t get the money back. What can I do?
- My transaction failed, and I never received a refund
- I can’t access my wallet. What can I do?
DeFi Swap
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